Frequently asked questions
What is EDISERUM?
EDISERUM is an exclusive anti-aging beauty supplement formulated to delay aging, prevent pre-mature aging, fight photoaging, at the same time optimize other health and wellbeing benefits.
What makes EDISERUM wonder and why is it important to your beauty regimen?
For centuries, topical skin care products have been developed to address different skin concerns. However, through topical applications, some essential nutrients may not be fully absorbed to deliver optimum results due to different factors i.e. molecular size; timescale of permeation; thickness and components of skin; cutaneous metabolism; site and duration of application and properties of the transdermal device. Therefore, to complete the missing link of your beauty regimen and overcome the shortcomings of topical solutions, we formulate EDISERUM to do the beauty wonders and designed it to be ingestible to deliver nutrients to entire body skin organ via blood stream to sublime the absorption and its effectiveness optimally.
WHY EDISERUM is the ultimate beauty supplement?
BLOUV strives to offer you the best formula that is perfectly safe to consume and with efficacies. We insist the use of natural, quality and clinically proven active ingredients that deliver real results.
Where does EDISERUM originate from?
All EDISERUM ingredients are ethically sourced from the world’s leading pharmaco-nutrition companies based in various countries such Switzerland, France, United States, Japan, Korea and China.
Does EDISERUM have any certificates of safety?
Yes, our EDISERUM is certified as compliance to FDA, EFSA and KKM food and safety regulations, lab tested by SGS and PERMULAB for safe consumption and manufactured in an ISO certified facility in Malaysia.
How should I consume EDISERUM?
You can either direct consume or dissolve 1-2 sachet(s) into 150ml cold or room temperature water then stir well per day.
How should I store EDISERUM?
Please store in a cool dry place at room temperature away from direct sunlight and heat.
Does EDISERUM contain any allergens?
One of the ingredients of our EDISERUM formula – hydrolysed collagen is derived from fish. We highly encourage you to read and acknowledge our ingredients list of the formulation before making a purchase.
Does EDISERUM have any side effects?
EDISERUM formula is made of wholly safe food formula with natural ingredients which does not elicit side effects.
Is EDISERUM safe for long term consumption with other medications, supplements or vitamins?
Yes, EDISERUM formula is made up of wholly safe food formula with natural ingredients that do not interact with each other nor conflict your body. It has no side effects and is perfectly safe to consume in long term with no burdens on the kidneys or livers.
Is EDISERUM suitable for vegans?
No, as much as most ingredients of EDISERUM formula are plant-based, we include hydrolysed collagen peptides and tripeptides derived from fish to compromise beauty results from the formula.
Is EDISERUM safe for lactose-intolerant individuals?
Yes, EDISERUM is a lactose-free product.
Is EDISERUM suitable for men and women?
Yes, EDISERUM formula has been developed for both men and women who are seeking health, beauty and wellbeing benefits all at one.
Is EDISERUM suitable for pregnant or breast-feeding women?
Although EDISERUM is formulated by wholly safe and natural ingredients, however we do recommend seeking advice from your physician or medical professional before taking any kind of dietary supplements.
Can I consume EDISERUM during menstruation?
Yes, it is safe to consume EDISERUM during menstruation.
Does EDISERUM work for menopausal women?
Yes, EDISERUM works for perimenopausal, menopausal, and postmenopausal women.
Does EDISERUM only work on my face?
No, in fact EDISERUM formula is designed to deliver nutrients to whole body and organ system with optimum beauty and health benefits.
Does EDISERUM helps to treat pigment skin, body/face acne scars/marks?
Yes, the formula is designed to deliver nutrients in order to boost epidermal cell turnover and regeneration to heal and lighten and prevent freckles, pigmentations, dark / age spots, acne and pore imperfections.
Does EDISERUM helps to treat dark circle and puffy eyes?
EDISERUM formula has been developed to boost the production of collagen, HA (Hyaluronic Acid), epidermal cell turnover, skin repairing ability (growth factors) providing nourishment in ECM (Extracellular Collagen Matrix), at the same time prevent skin hyperpigmentation. Consuming EDISERUM will help in lightening and reducing the appearance dark circles and puffiness around the eyes on long term basis.
Does EDISERUM improve hair and nails health?
Yes, our EDISERUM formula features active ingredients which supports stronger nails and hair.
Does EDISERUM improve bone and joint health?
Yes, our EDISERUM formula features active ingredients which strengthen bone and joint health.
How can EDISERUM help smokers, drinkers, individuals with active lifestyle (exposure to sunlight UV) and individuals with high tendency of stress level?
Higher tendency of alcohol and tobacco consumption, exposure to sunlight, pollutants and stress are likely to trigger bad skin conditions. Our EDISERUM formula is dosed with potent nutrients to improve both skin health and wellbeing holistically.
How long should I consume EDISERUM to see results?
Generally, you should be able to notice improvement on your skin conditions in 2 weeks of time. Results may vary for different individuals, depending on one’s lifestyle and diet. It takes about 30 days for a complete turnover of skin cells to take place. However, as we age, it may from 30 up to 60 days. It is encouraged to consume EDISERUM in a long term basis for consistent and best results.
Can I take more than 1 sachet of EDISERUM per day?
Yes, in fact for individuals with higher tendency of alcohol and/or consumption, active lifestyle (exposure to UV), pollutants and stress, we suggest to take 2 sachet(s) per day for the first or second month to boost efficacies, then you may take 1 sachet per day for consistent and ideal results.
Do I still need to use topical skincare products, sun protections and body lotions while taking EDISERUM?
EDISERUM is formulated with all powerful, natural ingredients to form ultra-protection for skin against UV damages and other aging factors, and designed to improve overall skin health from head-to-toe. Topical solutions provide sun protection and nutrients from the outer layer of our skin structure while EDISERUM do the jobs from the inner layer delivering essential nutrients to entire body and organ system. Therefore, it will be good to combine the use of topical products with EDISERUM, yet the combination of us can boost the synergistic effects of beautifying and anti-aging at its best.
How can I make payment?
You can pay for your purchase via the following payment options:
- Credit/Debit Card (Visa/Mastercard)
- PayPal
- kiplePay (Credit/Debit Card, Online Banking, e-wallet)
- Bank Transfer
- Direct Deposit over ATM Machine/Counter
I do not receive any notification email after making payment.
Please do not hesitate to contact us via [email protected] or our helpline and provide details such name, email, contact number, order number, proof of payment. We will help to sort out for you.
Can I make changes or cancel my order after placing an order?
Regrettably, we are unable to cancel or make further changes once your order have been successfully placed in events the order might have been packed for dispatch and collection by our logistics partners.
Also, kindly make sure that information filled are final and accurate as we will not take responsibility for wrong inputs of postal addresses or contact information which might result in non-delivery of the orders. In such event, you may seek further advice from the assigned courier of your order for amendments.
Can I have promotion/discount code for first time purchase?
To enjoy the best offers, you are encouraged to take our monthly subscription package, hassle-free for the wallet. It is billed monthly, no commitment and can be cancelled anytime.
How long does it take to process my order?
Once your order has been placed and confirmed successfully, we will process the order and pack it for dispatch on the next business day (Monday to Friday excluding public holidays & weekends) during business hours. Collection time may varies depending on the assigned courier. We will update the tracking information accordingly via the provided email address.
How can I check my order status?
You may track and check the status of your order via ‘Track Order’ attached in the shipping notification email.
Alternatively, you may also check it via ‘Orders’ by logging into your account registered with BLOUV.
For customers checked out as guest, please kindly refer to the tracking information in the shipping notification email or reach out to us if you have any questions.
What if I would like to pause or cancel the monthly subscription package?
In any events of the wish to pause or cancel your monthly subscription, please kindly contact our BLOUV customer service. Bearing In mind, the billing day for your subscription package will be set on the same date of the month as per the purchase date. If your monthly purchase has been billed, we might not be able to process an order cancellation or refund for the existing month and will process with the cancellation for the consequent month.
Where do we ship our items?
We are delighted to offer and ship our products worldwide. If you have any difficulties placing your order, please feel free to contact us for assistance.
How long it takes for the delivery?
The delivery time frame for your order as the following upon dispatch or collection by the courier:
Malaysia
1 – 3 working days
United States / United Kingdom / European countries / Asia Pacific countries
1 – 5 working days
Rest of the world
Up to 7 working days
In unlikely events beyond our control which subject to delay in deliveries i.e. adverse weather conditions, overload postage volume etc, we are unable to take responsibility but will indeed maintain reasonable communications with you and our logistics partners to urge and monitor the delivery status of your order.
Is signature required upon order delivery?
Yes, this is to secure your package delivery and avoid misplacement of parcel. Please kindly make sure the provided postal address and contact information is always accessible to you or someone who is available to collect on behalf of you to avoid disappointment in the events of lost parcels, misplacement or non-delivery orders.
What should I do if I have allergic reactions with the product(s)?
We are not responsible any allergic reaction caused by any particular ingredients stated for our products. In the unlikely event of allergic reaction with our product(s), we will provide a return alternative with conditions where a legit medical report is provided as proof of the allergic reactions from our product(s).
We highly encourage you to read through the ingredient list of our product(s) on our website for better understanding before making any purchase.
Kindly refer to our return policy and terms & conditions.
What should I do if I receive damaged/incorrect items?
All products sold are non-refundable nor returnable upon order confirmation. However, In the unlikely event of damaged, defective or incorrect products i.e. broken sachets, leaking etc., please kindly contact our customer service team within 7 working days of the receipt of the order. Upon confirmation with our customer service team, product exchange will be arranged from our side as soon as possible.